/* ═══════════════════════════════════════════════
   RETAINLY — CUSTOMERS SHARED THEME
   Matches: dashboard.html + customer-detail.html
═══════════════════════════════════════════════ */

/* ── TOKENS ── */
:root{
  --bg:         #F4F6FA;
  --surface:    #FFFFFF;
  --surface-2:  #F8FAFC;
  --dark:       #0A0F1E;
  --dark-2:     #0F172A;
  --dark-3:     #1E293B;
  --primary:    #1746A2;
  --primary-h:  #1D55C4;
  --primary-dim:rgba(23,70,162,.12);
  --primary-bg: #EBF0FF;
  --green:      #047857;
  --green-bg:   #ECFDF5;
  --green-dim:  rgba(4,120,87,.10);
  --red:        #B91C1C;
  --red-bg:     #FEF2F2;
  --red-dim:    rgba(185,28,28,.10);
  --amber:      #92400E;
  --amber-bg:   #FFFBEB;
  --amber-dim:  rgba(146,64,14,.10);
  --text:       #0A0F1E;
  --text-2:     #374151;
  --muted:      #6B7280;
  --muted-lt:   #9CA3AF;
  --border:     #E2E8F0;
  --border-dk:  #CBD5E1;
  --r-xs:4px; --r-sm:8px; --r-md:12px; --r-lg:16px; --r-xl:20px; --r-2xl:28px;
  --sh-xs:0 1px 2px rgba(0,0,0,.05);
  --sh-sm:0 2px 10px rgba(0,0,0,.06),0 1px 3px rgba(0,0,0,.04);
  --sh-md:0 6px 24px rgba(0,0,0,.08),0 2px 8px rgba(0,0,0,.04);
  --sh-lg:0 20px 56px rgba(0,0,0,.12),0 4px 16px rgba(0,0,0,.06);
  --sh-xl:0 32px 80px rgba(0,0,0,.16);
  --fd:'DM Sans','DM Sans var',system-ui,-apple-system,sans-serif;
  --fb:'DM Sans','DM Sans var',system-ui,-apple-system,sans-serif;
  --ease:cubic-bezier(.16,1,.3,1);
}

/* ── RESET ── */
*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
html{font-size:15px;-webkit-text-size-adjust:100%}
body{font-family:var(--fb);background:var(--bg);color:var(--text);line-height:1.6;
     -webkit-font-smoothing:antialiased;min-height:100vh;overflow-x:hidden}
a{text-decoration:none;color:inherit}
button{font-family:var(--fb);cursor:pointer;border:none;background:none}
input,select,textarea{font-family:var(--fb)}
svg{display:block;flex-shrink:0}
.hidden{display:none!important}

/* ═══════════════════════════════════════════════
   LAYOUT + SIDEBAR (reused from dashboard)
═══════════════════════════════════════════════ */
.layout{display:flex;min-height:100vh}
.sidebar{width:240px;background:var(--surface);border-right:1px solid var(--border);padding:18px 18px 20px;display:flex;flex-direction:column;gap:16px;position:sticky;top:0;height:100vh;box-sizing:border-box}
.sb-brand{display:flex;align-items:center;gap:10px;font-weight:700;font-size:15px;color:var(--text)}
.logo-mark{width:30px;height:30px;background:var(--primary);border-radius:8px;display:flex;align-items:center;justify-content:center}
.logo-name{font-weight:700;font-size:16px;letter-spacing:-.3px}
.sb-section{display:flex;flex-direction:column;gap:6px}
.sb-label{font-size:11px;font-weight:700;letter-spacing:1px;color:var(--muted);text-transform:uppercase;margin-top:4px}
.nav-link{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:var(--r-md);font-size:13.5px;font-weight:500;color:var(--muted);cursor:pointer;transition:all 140ms;text-decoration:none}
.nav-link:hover{color:var(--text);background:var(--surface-2)}
.nav-link.active{color:var(--primary);background:var(--primary-bg);font-weight:600}
.nav-ic{width:28px;height:28px;border-radius:8px;background:var(--surface-2);display:flex;align-items:center;justify-content:center;color:var(--muted)}
.nav-ic svg{width:16px;height:16px}
.nav-count{margin-left:auto;font-size:12px;font-weight:700;color:var(--muted);background:var(--surface-2);padding:2px 8px;border-radius:999px}
.nc-n{color:var(--primary);background:var(--primary-bg)}
.nc-g{color:var(--green);background:var(--green-bg)}
.nc-r{color:var(--red);background:var(--red-bg)}
.nc-a{color:var(--amber);background:var(--amber-bg)}
.sb-footer{margin-top:auto;padding-top:12px;border-top:1px solid var(--border)}
.sb-user{display:flex;align-items:center;gap:10px}
.sb-av{width:32px;height:32px;border-radius:9px;background:linear-gradient(135deg,#1746A2,#2563EB);color:#fff;font-weight:800;font-size:12px;display:flex;align-items:center;justify-content:center}
.sb-name{font-weight:700;font-size:13px;color:var(--text)}
.sb-role{font-size:12px;color:var(--muted)}
.main-shell{flex:1;min-width:0;display:flex;flex-direction:column}

/* ═══════════════════════════════════════════════
   TOPBAR
═══════════════════════════════════════════════ */
.topbar{
  height:58px;display:flex;align-items:center;gap:16px;
  background:var(--surface);border-bottom:1px solid var(--border);
  position:sticky;top:0;z-index:200;box-shadow:var(--sh-xs);
  padding:0 28px;
}
.logo-wrap{display:flex;align-items:center;gap:10px;text-decoration:none}
.logo-mark{width:30px;height:30px;background:var(--primary);border-radius:7px;
           display:flex;align-items:center;justify-content:center;flex-shrink:0}
.logo-name{font-weight:700;font-size:16px;letter-spacing:-.3px;color:var(--text)}
.topbar-breadcrumb{display:flex;align-items:center;gap:6px;font-size:13px;color:var(--muted)}
.topbar-breadcrumb a{color:var(--muted);transition:color 140ms}
.topbar-breadcrumb a:hover{color:var(--text)}
.topbar-breadcrumb svg{width:12px;height:12px;color:var(--border-dk)}
.breadcrumb-active{color:var(--text);font-weight:600}

/* ═══════════════════════════════════════════════
   BUTTONS
═══════════════════════════════════════════════ */
.btn{
  display:inline-flex;align-items:center;gap:7px;
  font-family:var(--fb);font-size:13px;font-weight:600;
  padding:8px 15px;border-radius:var(--r-sm);cursor:pointer;
  transition:all 160ms var(--ease);letter-spacing:.1px;white-space:nowrap;line-height:1.2;
}
.btn svg{width:14px;height:14px;flex-shrink:0}
.btn--primary{background:var(--primary);color:#fff;border:none;
              box-shadow:0 1px 4px rgba(23,70,162,.3)}
.btn--primary:hover:not(:disabled){background:var(--primary-h);
              transform:translateY(-1px);box-shadow:0 4px 16px rgba(23,70,162,.3)}
.btn--ghost{background:transparent;color:var(--text-2);border:1px solid var(--border)}
.btn--ghost:hover{background:var(--surface-2);border-color:var(--border-dk)}
.btn--green{background:var(--green);color:#fff;border:none;
            box-shadow:0 1px 4px rgba(4,120,87,.25)}
.btn--green:hover:not(:disabled){background:#065f46;transform:translateY(-1px)}
.btn--danger-solid{background:var(--red);color:#fff;border:none;
                   box-shadow:0 1px 4px rgba(185,28,28,.3)}
.btn--danger-solid:hover{background:#991b1b;transform:translateY(-1px)}
.btn--amber{background:var(--amber);color:#fff;border:none;
            box-shadow:0 1px 4px rgba(146,64,14,.25)}
.btn--amber:hover{background:#78350f;transform:translateY(-1px)}
.btn--sm{font-size:12px;padding:6px 12px}
.btn--sm svg{width:13px;height:13px}
.btn--full{width:100%;justify-content:center}
.btn:disabled{opacity:.45;cursor:not-allowed;transform:none!important;box-shadow:none!important}

/* action button variants in table */
.recover-btn{
  display:inline-flex;align-items:center;gap:6px;
  font-size:12px;font-weight:700;padding:8px 14px;
  border-radius:8px;background:var(--primary);color:#fff;
  border:1px solid var(--primary);cursor:pointer;transition:all 150ms var(--ease);white-space:nowrap;
}
.recover-btn svg{width:11px;height:11px}
.recover-btn:hover{background:var(--primary-h);border-color:var(--primary-h);box-shadow:0 8px 20px rgba(23,70,162,.18);transform:translateY(-1px)}
.recover-btn.sent{background:var(--green)}
.engage-btn{
  display:inline-flex;align-items:center;gap:6px;
  font-size:12px;font-weight:700;padding:8px 14px;
  border-radius:8px;background:var(--green-bg);color:var(--green);
  border:1px solid rgba(4,120,87,.4);cursor:pointer;
  transition:all 150ms var(--ease);white-space:nowrap;
}
.engage-btn svg{width:11px;height:11px}
.engage-btn:hover{background:var(--green);color:#fff;border-color:var(--green);box-shadow:0 8px 20px rgba(4,120,87,.18);transform:translateY(-1px)}

/* ═══════════════════════════════════════════════
   PAGE LAYOUT
═══════════════════════════════════════════════ */
.page{max-width:1100px;margin:0 auto;padding:32px 28px 80px}

/* ═══════════════════════════════════════════════
   HERO CARD  (dark banner — AutoReengage signature)
═══════════════════════════════════════════════ */
.hero-card{
  background:var(--dark-2);border-radius:var(--r-2xl);
  padding:26px 32px;margin-bottom:20px;
  display:flex;align-items:center;justify-content:space-between;
  gap:20px;flex-wrap:wrap;
  position:relative;overflow:hidden;
  box-shadow:var(--sh-lg);
}
/* radial glows */
.hero-card-bg-glow{
  position:absolute;width:280px;height:280px;border-radius:50%;
  pointer-events:none;
}
.glow-blue{
  top:-80px;right:-60px;
  background:radial-gradient(circle,rgba(23,70,162,.28) 0%,transparent 65%);
}
.glow-green{
  bottom:-70px;left:-30px;
  background:radial-gradient(circle,rgba(4,120,87,.14) 0%,transparent 65%);
}
.glow-red{
  top:-80px;right:-60px;
  background:radial-gradient(circle,rgba(185,28,28,.22) 0%,transparent 65%);
}
.glow-amber{
  top:-80px;right:-60px;
  background:radial-gradient(circle,rgba(146,64,14,.22) 0%,transparent 65%);
}

.hero-left{
  display:flex;align-items:center;gap:18px;
  position:relative;z-index:1;flex-wrap:wrap;
}
.hero-icon-wrap{
  width:52px;height:52px;border-radius:14px;flex-shrink:0;
  background:rgba(23,70,162,.22);color:#93C5FD;
  display:flex;align-items:center;justify-content:center;
}
.hero-eyebrow{
  font-size:11px;font-weight:700;letter-spacing:1.6px;
  text-transform:uppercase;color:#4B84FF;margin-bottom:4px;
  display:flex;align-items:center;gap:8px;
}
.hero-eyebrow::before{
  content:'';width:14px;height:2px;background:#4B84FF;
  border-radius:2px;display:block;
}
.hero-title{
  font-family:var(--fd);font-size:clamp(20px,2.4vw,26px);
  font-weight:700;color:#F1F5F9;letter-spacing:-.3px;line-height:1.15;
}
.hero-title em{font-style:italic;color:#93C5FD}
.hero-sub{font-size:13px;color:#4B5563;margin-top:3px}

.hero-right{
  display:flex;align-items:center;gap:16px;
  position:relative;z-index:1;flex-shrink:0;
}
.hero-stat{}
.hero-stat-val{
  font-family:var(--fd);font-size:36px;font-weight:700;
  line-height:1;letter-spacing:-1.5px;color:#F1F5F9;
}
.hero-stat-lbl{font-size:11px;color:#4B5563;margin-top:3px;font-weight:500}
.hero-divider{width:1px;background:rgba(255,255,255,.08);align-self:stretch;flex-shrink:0}

.hero-pill{
  display:inline-flex;align-items:center;gap:6px;
  font-size:10px;font-weight:700;padding:5px 12px;border-radius:20px;
  text-transform:uppercase;letter-spacing:.5px;
  background:rgba(255,255,255,.08);color:#94A3B8;
  border:1px solid rgba(255,255,255,.1);
}
.pill-green{background:rgba(4,120,87,.2);color:#34D399;border-color:rgba(4,120,87,.3)}
.pill-red  {background:rgba(185,28,28,.2);color:#F87171;border-color:rgba(185,28,28,.3)}
.pill-amber{background:rgba(146,64,14,.2);color:#FCD34D;border-color:rgba(146,64,14,.3)}

/* pulse dot for at-risk pill */
.pulse-dot-small{
  width:6px;height:6px;border-radius:50%;background:#F87171;
  animation:pulse 2s ease infinite;
}
@keyframes pulse{0%,100%{opacity:1;box-shadow:0 0 0 0 rgba(248,113,113,.4)}
                 50%{opacity:.7;box-shadow:0 0 0 5px rgba(248,113,113,0)}}

/* ═══════════════════════════════════════════════
   FILTER / SEARCH BAR CARD
═══════════════════════════════════════════════ */
.filter-card{
  background:var(--surface);border:1px solid var(--border);
  border-radius:var(--r-xl);padding:14px 20px;
  display:flex;align-items:center;justify-content:space-between;
  gap:12px;flex-wrap:wrap;
  box-shadow:var(--sh-xs);margin-bottom:16px;
}
.filter-left{display:flex;align-items:center;gap:10px;flex-wrap:wrap;flex:1}
.filter-right{display:flex;align-items:center;gap:8px;flex-shrink:0}

/* search input */
.search-wrap{position:relative}
.search-ic{
  position:absolute;left:10px;top:50%;transform:translateY(-50%);
  color:var(--muted-lt);pointer-events:none;
}
.search-input{
  background:var(--bg);border:1px solid var(--border);
  border-radius:var(--r-sm);padding:7px 12px 7px 34px;
  font-size:13px;color:var(--text);outline:none;width:220px;
  transition:border-color 160ms,box-shadow 160ms;
}
.search-input:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-dim)}
.search-input::placeholder{color:var(--muted-lt)}

/* styled select */
.select-wrap{position:relative;display:flex;align-items:center}
.select-ic{
  position:absolute;left:10px;top:50%;transform:translateY(-50%);
  color:var(--muted-lt);pointer-events:none;z-index:1;
}
.styled-select{
  appearance:none;-webkit-appearance:none;
  background:var(--bg);border:1px solid var(--border);
  border-radius:var(--r-sm);padding:7px 34px 7px 32px;
  font-size:13px;color:var(--text);outline:none;cursor:pointer;
  transition:border-color 160ms,box-shadow 160ms;
  background-image:url("data:image/svg+xml,%3Csvg width='10' height='6' viewBox='0 0 10 6' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M1 1l4 4 4-4' stroke='%239CA3AF' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");
  background-repeat:no-repeat;
  background-position:right 10px center;
}
.styled-select:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-dim)}
.template-select{min-width:200px;max-width:300px}

/* ═══════════════════════════════════════════════
   TABLE CARD
═══════════════════════════════════════════════ */
.table-card{
  background:var(--surface);border:1px solid var(--border);
  border-radius:var(--r-xl);overflow:hidden;
  box-shadow:var(--sh-xs);
}
.tbl-wrap{overflow-x:auto;-webkit-overflow-scrolling:touch}
.tbl-wrap::-webkit-scrollbar{height:4px}
.tbl-wrap::-webkit-scrollbar-thumb{background:var(--border-dk);border-radius:2px}

.cust-tbl{width:100%;border-collapse:collapse;min-width:620px}
.cust-tbl thead{background:var(--surface-2)}
.cust-tbl th{
  padding:11px 18px;font-size:11px;font-weight:700;
  text-transform:uppercase;letter-spacing:.8px;color:var(--muted);
  text-align:left;border-bottom:1px solid var(--border);white-space:nowrap;
}
.cust-tbl td{
  padding:13px 18px;font-size:13px;color:var(--text-2);
  border-bottom:1px solid var(--border);vertical-align:middle;
}
.cust-tbl tr:last-child td{border-bottom:none}
.cust-tbl tbody tr{transition:background 120ms;cursor:pointer}
.cust-tbl tbody tr:hover{background:var(--surface-2)}
.cust-tbl tbody tr:hover .row-name{color:var(--primary)}

/* name cell with avatar */
.row-name-cell{display:flex;align-items:center;gap:10px}
.row-av{
  width:32px;height:32px;border-radius:50%;font-size:11px;font-weight:700;
  color:#fff;display:flex;align-items:center;justify-content:center;flex-shrink:0;
  letter-spacing:.3px;
}
.row-name{font-size:13.5px;font-weight:600;color:var(--text);
          transition:color 140ms;white-space:nowrap}
.row-muted{font-size:12px;color:var(--muted);margin-top:1px}

/* days-since badge */
.days-badge{
  display:inline-block;font-size:11px;font-weight:700;
  padding:2px 8px;border-radius:4px;
}
.days-ok{background:var(--green-bg);color:var(--green)}
.days-warn{background:var(--amber-bg);color:var(--amber)}
.days-crit{background:var(--red-bg);color:var(--red)}

/* status badges */
.badge{
  display:inline-flex;align-items:center;gap:5px;
  font-size:10.5px;font-weight:700;padding:3px 9px;
  border-radius:20px;text-transform:uppercase;letter-spacing:.4px;white-space:nowrap;
}
.badge::before{
  content:'';width:6px;height:6px;border-radius:50%;flex-shrink:0;
}
.badge-active{background:var(--green-bg);color:var(--green)}
.badge-active::before{background:var(--green)}
.badge-risk  {background:var(--red-bg);color:var(--red)}
.badge-risk::before{background:var(--red);animation:pulse 2s ease infinite}
.badge-vip   {background:var(--amber-bg);color:var(--amber)}
.badge-vip::before{background:var(--amber)}
.badge-all   {background:var(--surface-2);color:var(--muted);border:1px solid var(--border)}
.badge-all::before{background:var(--muted-lt)}

/* loading / empty rows */
.tbl-loading{
  padding:40px 18px!important;text-align:center;
  color:var(--muted);font-size:13px;cursor:default!important;
  display:flex;align-items:center;justify-content:center;gap:10px;
}
.tbl-loading:hover{background:transparent!important}
.tbl-spinner{
  width:18px;height:18px;border-radius:50%;flex-shrink:0;
  border:2px solid var(--border);border-top-color:var(--primary);
  animation:spin .65s linear infinite;
}
.tbl-empty{
  padding:48px 18px!important;text-align:center;
  color:var(--muted-lt);font-size:13px;cursor:default!important;
}
.tbl-empty:hover{background:transparent!important}
.tbl-empty-icon{
  width:44px;height:44px;border-radius:12px;background:var(--bg);
  display:flex;align-items:center;justify-content:center;
  margin:0 auto 12px;color:var(--muted-lt);
}
.tbl-empty-icon svg{width:20px;height:20px}
.tbl-empty-title{font-size:14px;font-weight:600;color:var(--text-2);margin-bottom:4px}
.tbl-empty-sub{font-size:12px;color:var(--muted)}

@keyframes spin{to{transform:rotate(360deg)}}

/* ═══════════════════════════════════════════════
   MODAL  (custom message — risk page)
═══════════════════════════════════════════════ */
.modal-backdrop{
  position:fixed;inset:0;background:rgba(10,15,30,.5);
  backdrop-filter:blur(6px);z-index:400;
  animation:fadein .2s ease both;
}
.modal-overlay{
  position:fixed;inset:0;z-index:401;
  display:flex;align-items:center;justify-content:center;padding:20px;
  animation:fadein .2s ease both;
}
@keyframes fadein{from{opacity:0}to{opacity:1}}
.modal-box{
  background:var(--surface);border:1px solid var(--border);
  border-radius:var(--r-2xl);width:100%;max-width:480px;
  box-shadow:var(--sh-xl);
  animation:dlgup .28s var(--ease) both;
}
@keyframes dlgup{from{opacity:0;transform:translateY(18px) scale(.97)}to{opacity:1;transform:none}}

.modal-head{
  display:flex;align-items:flex-start;justify-content:space-between;gap:16px;
  padding:24px 28px 18px;border-bottom:1px solid var(--border);
}
.modal-title{font-family:var(--fd);font-size:18px;font-weight:700;color:var(--text)}
.modal-sub{font-size:12.5px;color:var(--muted);margin-top:3px}
.modal-sub code{background:var(--primary-bg);color:var(--primary);
               padding:1px 5px;border-radius:4px;font-size:11px;font-weight:700}
.modal-close{
  width:30px;height:30px;border-radius:var(--r-sm);
  display:flex;align-items:center;justify-content:center;
  color:var(--muted);cursor:pointer;transition:all 140ms;flex-shrink:0;
  border:1px solid transparent;
}
.modal-close:hover{background:var(--bg);border-color:var(--border);color:var(--text)}

.modal-body{padding:22px 28px;display:flex;flex-direction:column;gap:14px}
.field{display:flex;flex-direction:column;gap:5px}
.field label{
  font-size:11px;font-weight:700;text-transform:uppercase;
  letter-spacing:.8px;color:var(--muted);
}
.field textarea{
  background:var(--surface-2);border:1px solid var(--border);
  border-radius:var(--r-md);padding:10px 13px;
  font-size:13.5px;color:var(--text);outline:none;resize:vertical;
  transition:border-color 160ms,box-shadow 160ms;
  font-family:var(--fb);line-height:1.6;
}
.field textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-dim)}

.checkbox-row{
  display:flex;align-items:flex-start;gap:10px;cursor:pointer;
  font-size:12.5px;color:var(--muted);line-height:1.5;
}
.checkbox-row input[type=checkbox]{
  width:15px;height:15px;margin-top:1px;flex-shrink:0;
  accent-color:var(--primary);cursor:pointer;
}
.checkbox-row code{background:var(--primary-bg);color:var(--primary);
                  padding:1px 5px;border-radius:4px;font-size:11px;font-weight:700}

.modal-foot{
  display:flex;align-items:center;justify-content:flex-end;gap:10px;
  padding:16px 28px 24px;border-top:1px solid var(--border);
}

/* ═══════════════════════════════════════════════
   TOAST
═══════════════════════════════════════════════ */
.toast{
  position:fixed;bottom:24px;right:28px;
  background:var(--dark-2);color:#E2E8F0;
  font-size:12.5px;font-weight:500;padding:11px 18px;border-radius:10px;
  box-shadow:var(--sh-lg);opacity:0;transform:translateY(8px);
  transition:opacity 220ms,transform 220ms;
  z-index:9999;pointer-events:none;display:flex;align-items:center;gap:8px;max-width:340px;
}
.toast.visible{opacity:1;transform:translateY(0)}
.toast-dot{width:7px;height:7px;border-radius:50%;background:var(--green);flex-shrink:0}

/* ═══════════════════════════════════════════════
   ENTRY ANIMATIONS
═══════════════════════════════════════════════ */
.fade-up{opacity:0;transform:translateY(14px);animation:fadeUp .5s var(--ease) both}
@keyframes fadeUp{to{opacity:1;transform:none}}
.d1{animation-delay:.06s}.d2{animation-delay:.12s}.d3{animation-delay:.18s}

/* ═══════════════════════════════════════════════
   RESPONSIVE
═══════════════════════════════════════════════ */
@media(max-width:860px){
  .page{padding:20px 16px 60px}
  .hero-card{padding:22px 20px}
  .topbar{padding:0 16px}
  .search-input{width:180px}
  .template-select{min-width:160px}
}
@media(max-width:640px){
  .filter-card{flex-direction:column;align-items:stretch}
  .filter-left{flex-direction:column}
  .search-input{width:100%}
  .styled-select{width:100%}
  .template-select{max-width:100%}
  .filter-right{justify-content:stretch}
  .filter-right .btn{flex:1;justify-content:center}
  .hero-right{width:100%}
  .hero-stat-val{font-size:28px}
  .topbar-breadcrumb{display:none}
}