Total Customers

Base
0
Total retail customers in your workspace.

Active Customers

Healthy
0
Purchased recently in expected return window.

Likely to Return

Watch
0
Needs a light nudge before risk increases.

At Risk

Action
0
Overdue compared to expected purchase cycle.

Lost Customers

Urgent
0
Significantly overdue and at high churn risk.

Revenue At Risk

Primary
₹0
Estimated from At Risk + Lost customer value.

Potential Recovery

Forecast
₹0
Potential upside from current recovery pool.

Recovered Revenue

Won Back
₹0
Revenue marked recovered from campaigns.

Avg Order Value

AOV
₹0
Average spend per retail purchase.

Likely To Return

Warm follow-up

At Risk

Priority outreach

Lost

Comeback push

Next Step

Action plan
Launch campaign for At Risk

Use your strongest offer to prevent drop-off.

Run Lost comeback message

Keep message simple, urgent, and offer-led.

Update imported purchases

Keep segmentation and revenue risk fresh.

Customer Segment Distribution

Live count split across Active, Likely, At Risk, Lost, and Recovered.

No segment data available yet. Import customer purchases to populate this chart.

Campaign Performance

Targeted vs sent vs recovered customers by recent campaigns.

No campaign performance data yet. Launch a recovery campaign to see trends.

Recovered Revenue Trend

Recent recovered revenue trend from campaign run logs.

No recovered revenue logs yet. Mark recovered purchases to build this trend.

Customer Segments

Filter customers by segment to recover at-risk and lost revenue faster.

Customer Phone Total Spent Orders Last Purchase Segment Action

Import & Manual Entry

Upload CSV/Excel data, map columns, validate rows, and refresh retail segments.

Import Purchases

Use this for customer bulk uploads. Keep required columns: name, phone, last purchase date.

No file selected.

Add Manual Purchase

Recovery Campaign Builder

Target At Risk or Lost customers, attach comeback offers, and send via WhatsApp/API flow.

Launch Recovery Campaign

Create Comeback Offer

Automation Rules

Configure and run delayed repurchase automation for retail recovery.

Recovery ROI Logs

Track targeted customers, sent messages, recovered customers, and recovered revenue.

Campaign Summary

Campaign Segment Targeted Sent Recovered Recovered Revenue Recovery Rate

Run-Level Activity

Sent At Campaign Customer Segment Status Recovered Revenue Action